Contact information

Contact Us

If you require assistance with an order, have questions about our products, or need to initiate a return, our dedicated support team is ready to help.

Customer Support Channels

• Email: pearlhaven.ecommerce@outlook.com (We aim to respond to all inquiries within 24 to 48 hours, Monday to Friday)

• Telephone: +44 7378 317951 (Available Monday to Friday, 9:00 AM – 5:00 PM GMT)

Business Registration Details

• Trading Name: Pearl Haven

• Legal Entity Name: MAXECOMERCE GROUP LTD

• Company Registration Number: 16959223 (Registered in England and Wales)

• Registered Office Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Order Inquiries & Tracking

• When contacting us regarding an active order, please ensure you provide your Full Name and Order Number (e.g., #1234) so we can locate your details quickly.

• Please note that order tracking information is emailed within 48 hours of purchase, and standard delivery can take up to 15 working days.