Terms of service

Terms of Service

This website is operated by MAXECOMERCE GROUP LTD (trading as Pearl Haven). Throughout the site, the terms "we", "us", and "our" refer to MAXECOMERCE GROUP LTD.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink.

1. Business & Company Information

This website is owned and operated by MAXECOMERCE GROUP LTD.

  • Trading Name: Pearl Haven

  • Company Registration Number: 16959223 (Registered in England and Wales)

  • Registered Office Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Contact Email: pearlhaven.ecommerce@outlook.com

  • Telephone: +44 7378 317951

2. General Conditions & Online Store Terms

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence.

  • You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

     

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

     

  • We reserve the right to refuse service to anyone for any reason at any time.

3. Accuracy of Information, Products, & Prices

  • We endeavour to ensure that all details, descriptions, images, and prices appearing on this website are accurate. However, minor variations in colour, texture, or packaging may occur.

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

4. Orders, Payment, & Tracking

  • Order Acceptance: The placement of an order does not constitute a legally binding contract until we dispatch the goods and send you a dispatch confirmation. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

  • Payment Processing: Payments are securely processed via Shopify Payments UK and its authorized payment gateway partners. By placing an order, you confirm that the credit/debit card or payment method used is yours.

  • Tracking Information: Tracking numbers are dispatched via email within 48 hours following order confirmation.

  • Delivery Window: Standard delivery takes up to 15 working days from the date of dispatch.

5. Returns, Cancellations, & Refunds

Your rights to cancel, return items, and receive refunds are strictly governed by our Return & Refund Policy, which forms an integral part of these Terms of Service. Under the UK Consumer Contracts Regulations 2013, you have 14 days from receipt of goods to cancel your contract for a full refund, subject to statutory hygiene exemptions for opened underwear, intimate items, or pierced jewellery.

6. Intellectual Property

All content included on this website—such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of MAXECOMERCE GROUP LTD or its content suppliers and is protected by United Kingdom and international copyright and intellectual property laws.

7. Limitation of Liability

  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable English law.

  • To the maximum extent permitted by UK law, MAXECOMERCE GROUP LTD shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from your use of the website or any products purchased through it.

8. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: pearlhaven.ecommerce@outlook.com

  • Telephone: +44 7378 317951

  • Postal Address: MAXECOMERCE GROUP LTD, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ